Service Terms & Privacy Policy

Last updated: November 2025 • Location: Victoria, BC, Canada

912 Errands (“912”, “we”, “us”, or “our”) provides same-day and scheduled errand services in Victoria, BC and surrounding areas. By submitting a request through our website or by messaging us, you agree to the terms and privacy practices described on this page. If you do not agree, please do not use our service.

1. Who we are & how to contact us

912 Errands is a local, independent errand and delivery service based in Greater Victoria, BC. If you have questions about these terms or our privacy practices, you can contact us at:

• Email: hello@el912.com
• Phone / WhatsApp: +1 (236) 882-0654

2. Using 912 Errands

• You must be at least 18 years old to place an order.
• You are responsible for providing clear pickup and delivery addresses, access codes, and instructions.
• Our service is intended for everyday errands (picking up or dropping off items, simple shopping, etc.).
• We reserve the right to decline any request that we consider unsafe, illegal, or unreasonable.

What we do not deliver

For safety and legal reasons, we do not purchase or transport:

• Alcohol, tobacco, vaping products, cannabis, or other age-restricted items
• Weapons or hazardous materials
• Illegal drugs or any item prohibited by law

3. Pricing, estimates, and payment

• When you submit a request on our website, you will see an estimated price based on distance and basic assumptions about the errand. This is an estimate only.
• The final price will be confirmed with you by WhatsApp or message before we start the errand.
• Additional charges may apply in situations such as:
  • Significantly longer distances than originally requested
  • Extra stops or changes to the route
  • Waiting time inside a store beyond the included time
• Unless otherwise agreed, payment is due upon completion of the errand (for example, cash on delivery or other methods we confirm with you).

4. Cancellations & no-shows

• You may cancel an errand before a driver has started travelling to the pickup location at no charge.
• If the driver is already on the way or has arrived at the pickup location, a cancellation fee may apply to cover time and travel costs.
• If no one is available at the delivery address and we cannot reach you after reasonable attempts, we may need to return the item or keep it temporarily. Extra fees may apply for return trips or storage.

5. Items, delays, and limitation of liability

• We will handle your items with reasonable care, but normal risks of transportation (traffic, weather, minor delays) may occur.
• We are not responsible for delays caused by events outside our control, such as accidents, road closures, or extreme weather.
• For fragile or high-value items, you are responsible for proper packaging and for informing us of any special handling needs before we accept the errand.
• To the maximum extent permitted by law, our liability for loss or damage to items is limited to the service fee you paid for that specific errand.

6. Your responsibilities

• Provide accurate contact information and be reachable at the number you give us.
• Make sure someone is available to receive the delivery at the agreed time and place.
• Do not request that we carry out any illegal activity, or transport banned items.
• Inform us in advance of any special conditions (for example, large or heavy items, stairs, parking restrictions).

7. Privacy policy

We respect your privacy and aim to handle your personal information in a responsible way, consistent with applicable privacy laws in British Columbia and Canada.

What information we collect

When you use 912 Errands, we may collect:

• Your name and contact details (such as phone number and email)
• Pickup and delivery addresses and access instructions
• Details about the errand (for example, what needs to be purchased or delivered)
• Basic device or usage information when you use our website (for example, date/time, pages visited)

How we use your information

We use this information to:

• Receive and manage your errand requests
• Communicate with you about your order (confirmation, updates, questions)
• Coordinate drivers and routes
• Improve our service and understand demand in different areas and times
• Meet legal or regulatory requirements, if applicable

Who we share information with

We do not sell your personal information. We may share it only with:

• Our drivers and team members, to complete your errand
• Service providers that help us operate our business (for example, messaging or mapping tools)
• Authorities or law enforcement, if required by law or to protect our rights, safety, or the safety of others

Where we store information & for how long

We generally store your information in cloud services and tools that we use to run our business. We keep your information only for as long as reasonably necessary to provide the service, to keep basic business records, or as required by law.

Your choices & rights

You may contact us at any time to:

• Ask what personal information we hold about you
• Request corrections if any details are inaccurate
• Request that we delete certain information, subject to legal or business obligations

To make a privacy request, please email us at hello@el912.com. We may need to verify your identity before responding.

8. Changes to these terms

We may update these Service Terms & Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of 912 Errands after changes are posted means you accept the updated terms.

9. Governing law

These terms are governed by the laws of the Province of British Columbia and the laws of Canada applicable in British Columbia.

This page is provided for general information only and is not legal advice. If you have specific legal questions, you should consult a lawyer.